Travellers Emergency Hotline TEH Inc. -

About Travellers Emergency Hotline

TEH is the creation of Kimberley Walsh, one of Canada's most innovative business entrepreneurs within the travel industry. When Kimberley established her flagship company "K. Walsh & Associates Travel Services Inc." in 1988 she understood that service to her clients was an around the clock commitment. If a client was stranded in Saskatoon or Saigon and needed to make changes to their plans, Kimberley knew that she needed to be there for them.

As her business grew, and after-hours calls became more frequent, Kimberley knew that she needed to either contract with a company that had operators outside of Canada, or do it herself. Not satisfied that any other company fully understood the nuances and needs that her clients would have, Kimberley decided to handle the calls internally. From this experience, the company was approached by several travel networks to have K. Walsh & Associates Travel handle their valued clients. It was at that time that TEH was established.

Here's what some of our clients have to say about TEH Inc.:

"Uniglobe Travel (EC) is a franchise organization with over 50 locations. We have been using the emergency travel services provided by Travel Emergency Helpline (TEH) since January 2006.

In a recent survey of our members we were very pleased with the 100% satisfaction rating TEH received. The most commonly mentioned strength of TEH is the level of customer service provided. As one agent said ...."they are always prepared to go the extra mile to help my client"

We are more than pleased to have a Canadian company handling our 7*24 emergency service, especially one owned and operated by Kimberly Walsh."

Frank Dennis
Regional President & CEO
UNIGLOBE Travel (Eastern Canada)

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"In this fast pace, high demand and quality of service pressured world for travel management companies, it is with great comfort at the end of a busy day to be able to leave the office knowing your clients are in the best of care when they call the Travellers Emergency Hotline should there be an after hours emergency."

Elaine Cuddington
Director, Corporate Operations
Merit Travel, Toronto Office

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"As the Vice President of Sales & Client Service for Vision 2000, it is usually members of my team that would hear any of the complaints, concerns & issues that are raised by our clients. Since our transition over to TEH this past December, I can honestly state that the number of concerns raised about our emergency service have been virtually non-existent. As a matter of fact, members of our team have actually received complimentary feedback about our new service, as much can be said about a Canadian service for Canadian customers.

Overall TEH has either met or exceeded our expectations in all areas.

Keep up the good work."

K. Ian Race
Vice President, Sales & Client Service
Vision 2000 Travel Group

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